Can anyone help. I took out a vodafone internet contract at about 45 euros a month, however when i got home i found that the connection speed was extremely slow. I returned to the shop the following day and said that i did not want the product. The lady told me to send a fax to Vodafone and they would cancel the contract but would charge a cancellation fee of ?150.
I expressed mu dissatisfaction about this and called the Vodafone helpline on 123, after three calls i spoke to a lady who after i told her that in normal contracts you should have a 15 day cooling off period told me to fax through the request to cancel. I thought everything was ok until i just received a bank statement which shows that they have taken ?150 out of my account. I only ever used the vodafone connection once and made them aware that I wanted to cancel within 24 hours.
Can anyone tell me where I stand legally on this one. I know in the UK you are entitled to a 15 day cooling off period.
Looking forward to hearing from anyone who may have experienced something similar.
Regards,

Steve

same rule are here as across the EU telecoms rules ..... any problem there you going to Spain’s national telecoms regulator, the CMT , http://www.cmt.es
many have to do it in spanish and english aswell

Normally it’s 15 days if you return in good conditions the phone/router/etc, and after the 15 days with the new laws you can cancel without any charge in case of malfunction (like your case no coverage) or the operator performs a price change.

Regards