I would phone telefonica again ask for adsl.  My partner is spanish speaking and she phoned for a friend of ours and they said no way could they connect adsl. However the neighbours have it!

Two days later we phoned again and ask if we could have it even at a slower speed and lo and behold 2 days later the router arrived and my friend had 512mb adsl.

Maybe its worth a try.

OR, you could try soliciting your adsl from a different company like Orange for example and they will verify finally if you cant have adsl thru them.

I have connected hundreds of adsl customers over the years and nothing is ever sure with telfornica!

Persevere!

Mick

Hi
We live out in the campo and no land line no mobile so use a satellite connection not cheap but works and is fast. Look at http://www.tariam.com
Nigel

Victel - 07 December 2009 05:23 PM

One of my neighbours in this apartment block has ADSL… but they refuse to give me an ADSL connection! A satellite connection sounds expensive, I’ve had a couple quotes.

Do you have the response why they don’t setup more DSL at your complex ??

IF you wish PM with details and i can look internally to see if it could be done.

Just to let you know that I have completely given up on my Vodafone USB Dongle as the service was crap and gone for Telefonica landline ADSL.

In most of the cases I advise wired options before wireless, dongles sound great, but most cases you have to be at a good place to have it working at desired speed.

I live in Alhaurin el Grande, Malaga. I have used Iberbanda for 4 years and have had nothing but problems with them. During this time I have registered over 250 complaints because of no connection or a speed well below the 10% guaranteed. I have twice tried to denounce them through the system via The Ministerio de Industria but got nowhere as Iberbanda covered up all their problems.

In the last month it is impossible to use the internet after 5pm due to over saturation and outdated equipment in the area. This has been confirmed by two independent Spanish installation companies who have surveyed my installation. I recently read in the local paper of another expat user who has had the same issues and asked what he could do. Another reader replied that he might as well give up as no one cares a damn.

Yesterday I spoke with Iberbanda tecnicos and atenci?n al cliente. It is hard to believe this, but both advised me to cancel my contract with them and try and find an alternative, as the company is not prepared to spend any money in this area improving the current situation. When I reminded them that I had paid on average ?uros 50:00 pm for the last 4 years for a completely unreliable service, and expected some kind of refund,  I was told that I could try and get one, but if I did, it would be a first. No way has Iberbanda come even close to honoring their contract.

I have friends in other parts off Spain who use Iberbanda and they have no problems whatsoever. Unfortunately it all depends on where you live. If the equipment is kept up to date , everything seems to run well. In my area it needs money spending on it. Most of my neighbors are in the same situation and we have all tried to get Telefonica to install land lines, but obviously as long as they can con the current users via Iberbanda they are not likely to do anything.

What a sad state of affairs!

Hi As I have advised we live in the campo near Alora and we have no   land line or mobile coverage or wifi so had to go for satellite from tariam and very pleased and fast 3.6mbps but currently running at 4.5mbps but there are download limits. Nigel

Hi,

I have my own I.T Company http://www.soltecspain.com and I specialise in providing reliable Wireless Internet Connections.

Contact me for further details and I would be happy to provide any assistance and advice needed.

Neil

Hey

My Name is Andrew Mattocks-Lewis and I work for British Telecom in Spain. There is a very simple test that we can do which will allow us to establish if your line can support ADSL internet. I would need your telephone number and could have the information for you within 24 hours. My details are

.(JavaScript must be enabled to view this email address)
tel: 671974753

I have just helped a client who was in the same situation as you, Telefonica were saying they could not have ADSL, I checked the line for them and there was no apparent reason for this as the exchange could support it, I signed them over to the BT platform and they now have ADSL internet.

Get in touch and I will see what we can do for you

Andrew

Hi ,
to all those trying to get internet here is some general advise from someone who has been here 7 years ( my spanish is also good )

If you have an active telefonica line and account for a land line , you CAN have adsl . Be aware though that the quality of the land line may not always be up to the job ( ie if it is old ) . So it may be that Telefonica will not be able to guarentee the speed or quality of the packages they offer to customers . If for example you want 10 MB adsl it could be that the line may not actually get that speed so this means you are paying for something you dont get. Telefonica would want to avoid complaints so it may be that they say you cant have it in your area just to deal with the issue quickly.
You can of couse get adsl from other companies where they specify that a land line is needed .
I have had adsl in my apartement in fuengirola from Ya.com for 4 years now and it is generally reliable . But I had to get the package changed to a cheaper option as the 10mb service I was paying for was actually only good for up to 5mb !
Yes , you can go for Iberbanda and connecta 4 ( I used to fit these systems and they do work and the tariffs offered for calls are very good )  Just remember though that there is an initiall install charge and you must have line of sight to the transmitter. Dont let anybody try to tell you different . Also watch for electicity pylons in close proximity to the reciever as it can cause interference.
The bandwidth ( hence the speeds you get) can get affected if the number of customers recieveing off one particular transmitter becomes such that it cannot cope with the load . The company should be able to test and rectify this though.

wishing you all good luck .

Maybe try an internet dongle from Vodafone or another network?

They’re rather slow but reliable and inexpensive.

I dont wish to advertise, but there is the option of Satellite Internet

Satellite Internet is getting faster nowadys , with new Astra system in Spain UK Ireland and so on , you can get from Jan 2012 , and in Jan we only company that will rolling out Digital Landing with does not support analog calls. solo net on your phone line , with no line rently
have more in Jan 2012

solgirl - 16 May 2012 10:33 PM

Not an advertisment , but these people are very helpful on all current internet and telephone systems, even in remote areas , i got a satelitte system installed on Government funding and at 25 euros per month, so not expensive on the web authoriseddealerspain.com or every1connect.com

Not an advertisement eh? Hmm. Their site is super sketchy looking. I wouldn’t trust them.

solgirl , Government funding do you know what that is and how much was it please ? and where are you ?