YES - When you buy something online, you have seven working days after receiving it to decide whether or not to keep it. You don’t need to give any reason. Simply inform the seller that you wish to cancel your order - they must give you a refund. This refund will include any costs you paid to have the item delivered to you.
However, you must cover the cost of shipping the unwanted product back to the seller.
FAQs - Online shopping
* Online shopping
o Returns and cancellations
o Repairs, replacements, refunds
o Auction sites
o Safety
These questions were put to and answered by a European consumer advice service. Do you have questions of your own? Contact your local European Consumer Centre.
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Returns and cancellations
Five weeks ago I ordered an out-of-print book online. It was bought for my husband’s birthday, which has passed without my receiving the order. What can I do?
If a product you order is not delivered within 30 days, you can cancel the order. If you have already paid, the seller must give you a refund within 30 days.
I bought a kitchen table from a catalogue but now I’ve changed my mind. Can I cancel my order?
YES - You have seven days to change your mind and cancel your purchase. This is true whenever you buy goods outside a shop - for example by phone, fax, mail order or on the internet. The seven-day period starts from the moment you receive the goods.
I bought a ticket for a U2 concert online. It turns out I can no longer go. Can I get a refund?
NO - Although you have a seven-day period in which to cancel purchases made online or through other methods of distance selling (such as phone or mail order), there are exceptions for holiday, travel, accommodation, and leisure-services bookings. For these types of online purchases, the seller does not have to give you a refund if you cancel your order.
However, the seller’s own terms and conditions may allow you to cancel and receive a full or partial refund. Read the small print of your contract to see if this is the case.
I bought some music tracks online that I immediately downloaded. There are a few I do not like, but I have already paid for them. Can I ask for a refund on those tracks? I bought them only yesterday.
NO - Even though the seven-day “cooling off” period for online purchases is not yet over, by downloading the tracks you have bought a service and have already used it. You cannot cancel a service which has already started, with your agreement.
I have received a camera that I bought online, but it is not what I expected. I’m concerned because I’ve already paid for it. Can I send it back for a refund?
YES - When you buy something online, you have seven working days after receiving it to decide whether or not to keep it. You don’t need to give any reason. Simply inform the seller that you wish to cancel your order - they must give you a refund. This refund will include any costs you paid to have the item delivered to you.
However, you must cover the cost of shipping the unwanted product back to the seller.
You should also be aware that distance selling legislation does not apply to online auctions or to financial services, transport, accommodation, catering or leisure-services bookings.
I ordered a CD that I never received. I contacted the seller, who says it is the postal service that is responsible, not him. Is he right?
NO - The seller is responsible for the delivery of your purchase. It is the seller who must contact the delivery service and prove that the product was delivered. If the seller cannot prove this, they must send you the product again or give you a refund.
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Repairs, replacements, refunds
Goods that I bought online weren’t delivered/arrived damaged, what can I do?
When you shop online, you have the same rights as when you buy in a shop:
o if you buy goods that are of unsatisfactory quality, you may be entitled to have them repaired, replaced, refunded or reduced in price - depending on the circumstances.
o any information about goods or services should be accurate and not misleading. If you have been given false or misleading information, you may be entitled to a refund.
Check the terms and conditions and the returns policy of the seller’s website. Contact them to explain the problem and ask for a solution. If you don’t get a satisfactory response and the seller is based in the EU, you can contact the European consumer centre in your home country.
from the EU website ... you can report then to the website aswell
http://ec.europa.eu/youreurope/citizens/shopping/online-shopping/faq/index_en.htm#c0801262483b66f37
