Be careful with that telefonicainenglish.com website - that is not actually Telefonica! They like to make foreigners believe that it is though… I fell for that myself. The correct website is http://www.telefonicaonline.com.
If you have already contracted with Telefonica your best bet is to go there in person and try to talk to someone (I’m in Barcelona and there are Telefonica/Movistar offices everywhere. My Spanish is not very good either, so I translated a few basic phrases in advance that I knew I would need, and off we went.
My experience was actually quite good. In fact, we got both our phone & Internet/router setup in less than 24 hours. I know it can take much longer, depending where you live and if your street is already setup for it. I don’t understand it all, but I’ve heard that if you’re the first person on your street or building to get Internet that it requires a much longer setup time that can take several weeks. Maybe that’s the reason why you got a phone but no Internet??
With as many horror stories as I’ve heard about Telefonica, I’ve actually heard worse about their lower priced competitors (such as the “telefonicainenglish.com”), so hang in there. They have some very nice & helpful personnel, you just have to find them. 😊
