Hi there
This is my first post and how ironic that, its mainly Telefonica that brought me here !
THANK YOU so much for providing the downloadable instruction book for the Domo phone, I can’t believe I found an instant solution to my latest problem.
I was instructing my friends not to leave messages for me, as I had no idea how to set up a personal answerphone greeting, nor, to listen to any messages!
My own experience with Telefonica was equally as grim as everyone elses. After an initial visit from some engineers to install a router, which then overheated and was unusable, I was sent another router, but instructed to install it myself or pay another 90e.
errr….......Why should I install it myself, when their equipment was faulty thus was the need for the replacement.
I then waited three weeks for my replacement router, but I was charged from the initial date the engineers called, regardless of the fact that the equipment was useless and the payment was taken from my bank literally within days of the initial installation, it was over 260e received early in March, and now just 8 weeks later another bill for 106e received beginning of May. Considering that I also have a Vonage system in place also, that seems like a lot to me.
Do we also have a sample translated phone bill anywhere? What a help that would be, but then trying to get through to an English speaking Telefonica operative is a mission all on its own. I had to pay another 50e for a translator to actually order the phone in the first place. Try getting across, ‘the Telefonica transformer over heated within 10 minutes of your engineer leaving my house, all the lights have gone out on the router, my ADSL has disappeared and I am extremely cross’ in pidgin Spanish.
R.
I have no idea what the heck I am being billed for.
