Two weeks ago I did contract an Internet/TV/phone subscription from ONO. Something is wrong with the modem. The connection does shut down regularly in the middle of an email or some browsing. I did go to the ONO office already 5 times to complain. The first two times, they should send me a technician, but nothing happened at all. The third time a technician was scheduled for last Friday 19:00. He did call me Friday morning and told me:? Its not convenient for me to come at this time, can I come now?. I told him no, that we are not home. At about 20:00 a chico came and did look at my MAC PRO laptop as if it was some new spatial rocket system?  He did look at the screen and did ask:? What does mean LOG IN???? I could not believe it. After 10 minutes he succeded to make a complete mess in my computer and I could not connect at all. I was angry and told it to him in a polite but explicit way. He say? Hasta? and did go out the door. I did go to the ONO office again. This time a technician called me and said he will show during the day and call me shortly before. He did never call! I did go once more?Tonight at 21:30 a woman called me and started to ask strange question as: If your modem shut’s down receiving does the ?recieve light flash?? They must have some ghost modems here.  Also they do not want to do the encryption of the WIFI. You have to pay them 50 Euros to do it. Since they provide one of the worst modem I have ever seen, encrypting yourself is kind of hazardous. ONO = To avoid at any price.

Eva,
Ohmigod, this sounds like a nightmare. I’ve never heard anything at all positive about any of the Spanish phone companies. They all seem to be dreadful. The only thing they’re good at doing is collecting money!!

What are you going to do? Can you cancel the contract? I know that means you’ll lose money because they’re probably going to charge you for canceling but you’re not getting any service!

Does anyone in this forum have a solution? What’s the best recourse in a situation like this?

Eva, I hope things get straightened out for you very soon. Hopefully some other people will respond to this thread with some good advice on what to do next.

Can you cancel the contract? I know that means you’ll lose money because they’re probably going to charge you for canceling but you’re not getting any service!

No, you’re wrong. If you cannot get the service, you can terminate the contract without penalty. I’ve been using ONO broadband for 6 years by now ... 

Does anyone in this forum have a solution? What’s the best recourse in a situation like this?

I’ve have a very strong feeling that the main problem here is ... the computer itself. MAC is not very common in Spain :zip:  As a matter of fact I wanted to buy one of the new MacBook but gave up when I was told that, in case of any problem with the laptop, there was no service anywhere in Spain except in Madrid (but at FNAC they told me there is another one in Barcelona, and this confused me even more). Considering that I live in Alicante that would mean huge transport charges ... and possibly a minimum of 3 months before I got back my laptop.

Anyway, if you speak Spanish fluently, you can call the Atenci?n al Cliente ONO number and ask for technical support by p?hone. They can “see” your connection from there and sometimes solve it directly. Or suggest you how to solve it entering in DOS ... but obviously that works if you’re using Windows or Vista ...

I don’t really know what to say. I already put 2 reclamaci?nes to ONO, and apparently it worked. They finally managed to solve my problems ... Why don’t you try it?? Keep in mind that, at present,  ONO is the cheapest, faster and best Internet provider available in Spain :roll: for it uses digital connections . The other main provider, Telefonica, is still using dedicated phone lines in many parts of Spain ... thus reducing the quality of the service. All other offers - ORANGE, JAZZTEL, YA.COM, etc. - ‘borrow’ some Telefonica lines ...