Hi - recently switched my landline call billing from Telefonica to a well known smaller provider in the costa blanca area. I was using a special tarriff number to dial international while being billed with telefonica - the number in question was 902599966 which was being billed at 7 cent per minute. You can imagine my horror when I received my first bill after I switched to the new provider - they were charging the 902 number at 45 cent per minute. After numerous calls to them (their customer service leaves a lot to be desired) - the only response I get is that 902 numbers are premium and are charged at a high rate, but whenever I google 902 numbers - it says they are charged at national rate. The question I keep asking them is “if they are a premium number - why does telefonica charege at 7 cent per min” .Also I have noticed that many businesses in Span use 902 as their main contact number - so at that rate - Im sure noone would be calling them. I have asked the new provider to provide me with a list of their tariffs - they have avoided sending me one thus far.
Anyone able to shed light on this - should 902’s really be such a high rate or can the provider charge what they like ?
Cheers
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