Do you have great communication skills and would you like to work in a dynamic, personal and pleasant work environment? Are you a customer-oriented person and a problem-solver with a native level of Dutch? Have a look!

Our client is an international company working for a Digital Service Provider, who designs and operates in customized processing services around e-payment solutions.
They provide information and solutions to their customers (B2B), right from their office in El Poblenou, with an astonishing view of the Mediterranean sea.
For their customer service team, they are looking for an enthusiastic candidate who is willing to take an extra step to ensure a high customer satisfaction.
As a Client Support Agent, you are the link between the customer and the operation. In a dynamic and international work environment, it is constantly anticipating, coordinating and reacting.

Main Responsibilities

Assisting customers over the phone by answering questions and providing information on various products and applications
Keeping high satisfaction standards and maintaining good relationships with the customers by exceeding the expectations as much as possible
Advising customers and offering solutions, and if necessary forward the customer to the right center
Ensure that all questions and incidents are solved and documented
Supporting clients with technical issues
REQUIREMENTS
Key languages

Native level of Dutch
Good level English

Core Skills/experience

High control of customer-friendliness, with a professional and customer-oriented attitude
Strong character, perseverance, and enthusiasm: someone who is able to adapt to constant changes with a positive mindset
Problem-solving personality in combination with the possibility to think ‘out-of-the-box’
High motivation to contribute to customer satisfaction and willingness to improve it
Eager to learn: you are open to developing yourself by listening to the people around you and are amenable to feedback
OFFER
What?s on offer

Fixed salary plus bonus
Permanent Contract
2 weeks of (paid) training
A pleasant and friendly work environment with flat hierarchies
An open working atmosphere in which they listen to your ideas and suggestions
Possible benefit package including a discount for the gym, childcare, transport-card, gourmet-card, and health insurance
Free Spanish language classes
Starting date: 29/10/2018

What will you learn?

Telephone communication skills
In-depth knowledge about the service/product offered
Navigating and using different CRM/ACD/mailing systems

PLEASE APPLY HERE: http://bit.ly/2OZ1n3w