Can anybody please help me by advising how I can raise a complaint with Telephonica, back in August 2007 I had a line put in, voice and internet and it was a RDSI line which I did not ask for it was I must say quickly changed to a usual ADSL line however since October am still being charged for two lines (two numbers) I am monthly trying to call on 1004 in English however they claim they cannot help as this is a business line I then call a 900101010 and nobody can speak English, then I contact an email line and the reply is as noted below and after reply on reply all I want is the person who canceled the telephonica line and go the engineer round and changed the service STOP this continuous 107 euro month bill for last 7 month being taken out of my account for a line I do not have and was removed. ( are there offices I can go in in the Marbella area) i am 800 euro down to date and this is a serious joke Thanks for any help
Dear Customer,
Regarding your mail, we cannot cancel the line via email.
If you are not using the line 952 xxxxxx and you want to cancel it , please contact our Customer attention line by dialling 1004 or 0034 91 707 39 21 from abroad.
Best regards
M.Quintana / Customer Service
http://www.telefonicaonline.com
