Hi, I found this customer care number for Telefonica clients who are not Spanish. It is 917 073 921 and as my phone line was dead I thought I would give it a try. So at 8.30 pm I phoned, pressed the right number for English and got to speak to a human being. I explained my problem (dead line) and was told leave it to them.
Well, what can I say. 9.30 am the next morning an engineer phoned my mobile to say he would be there in the afternoon, fat chance I thought, BUT low and behold 2.30 he arrived and 4pm I was back on the phone. Well done Telefonica, and all in English except the engineer but hey we live in Spain.
Hope many others have the same success as I did.