Telefonica broadband. Slow?

Hi,

Generally speaking Telefonica Broadband IS slow!

They regularly advertise 6 and 10Mbs services and up-grades for existing customers but the reality is that unless you live in Madrid or Barcelona or one of the other major cities you are unlikely to get anything like this kind of speed!

Also most of the other companies offering broadband use the Telefonica infrastructure so any outrageous claims they make are also to be taken with a degree of scepticism.

The chances are that the service you have is a 3Mbs at best and typically just 1Mbs. It all depends on your exact location. We are out in the campo and subscribe to this service and typically the only time we get anything like a fast service is at around 4 to 5am when the rest of the world is either already asleep or getting ready for sleep. Additionally as more people in Spain are becoming ADSL savvy the infrastructure in rural areas is becoming saturated. The best download speeds we can expect to get is about 150Kbs and this can drop to around 40kbs if just two or three other peple in the village come on line at the same time as we do.

I would suggest don't use the Wi-Fi unless you really have to. Use a hardwired connection between the router and your computer; if the Wi-Fi you have is not encrypted then anyone in your locale can piggyback your signal and hence slow down your internet. Hard wired and with the Wi-Fi turned off this cannot happen.

As for your system no longer working in IE but OK in Firefox, this is far more likely to be an Computer/IE interface problem than anything to do with Telefonica.

Suggest you try this for starters...Select IE Browser>Tools>Clear Browsing History>then select and delete Temporary Internet Files, Cookies and History. Leave the other two options (Forms and Passwords)alone...

If this doesn't clear the problem with IE then I'm afraid it sounds as if you may have picked up a Nasty from somewhere... there was a virus floating around a little while back that effectively blocked IE6 & 7 as a browser.

Hope this helps a little...

fb

For security I would stick with firefox and import your bookmarks from IE file>import. If you really need IE I would also check your internet options settings Tool>Options>Connection, it might be config for your old connection. Telefonica I no longer use them but have heard of similar tales.

have you speed text you net there ?

Go to http://www.testdevelocidad.es/ and post results of the speedtest here (Click on the button "Empezar" from the linked page to start speed test). Normally I advice people to ask for 6 Mb lines as >6 usually are slower because of line distance (Except if you're in centers of cities/towns).

Regarding InternetExplorer must be some config issue at your computer.Go to tools -> internet options-> tab "connections" and delete all connections, select "Never dial for a connection" and make sure at lan setup/ie explorer set-up you're not using any proxy server (As usually USB modems after setup autoconfig a proxy server where images are filtered/resized for 3G speed optimization).

Regards

It seems that its slow because of the Canguro firewall that Telefonica put on. We have now been to the Telefonica office in town and asked them to remove it. It costs 3 euros a month to not have Canguro. They told us that it would be removed in 72 hours (so probably tomorrow). Fingers crossed that I notice a difference.
The problem with IE is now sorted out and was because I had a box ticked to use a proxy. Must be something I did a while back while trying to use the BBC site or something? (in other words that was probably my fault).

> have you speed text you net there ?
:confused

>
Telefonica instal a phone line and broadband with wifi for us (about 40 euros a month).



What SPEED do you have ? 3mb ?
And it is SLOW ???

:(

DSB.

A Victor Meldrew Moment...

3Mbps is SLOW when its multiplexed with other users in the village and leads to download speeds of only 40Kbs, the system rapidly becomes saturated...it isn't a problem with our computers; we have our two connected to the net simultaneously most evenings; if our neighbours decide to go online at the same time, it becomes immediately obvious that the system is multiplexed because our download speed drops dramatically. If other users in the village go online the system slows to a virtual standstill...

As I said, in the middle of the night or very early in the morning we can get download speeds approaching 200Kbs.
There are also problems if we connect with the USA or the UK (something we do a lot).

We ran a timing/routing exercise the other day and it seems there is a switching centre in Scandinavia somewhere which adds to the problem; signals in and out are delayed sufficiently to cause disruption during peak periods because this switching centre is used by the whole of Europe.

It is something we have come to live with in the campo, along with frequent power outages and the water being turned off...!

fb

This sounds like a very old installation, I guess that they will upgrade the central pbx, as this multiplexing bottleneck is solved since time at most places. Other issues like switching, routers, as a recomendation i would advice to change your dns servers to 80.58.0.33 and 80.58.0.97, i've seen many places where there are using other dns or old dns servers and they resolve time and routings are quite bad.

regards

Pieter

Pieter Hi.

I ran a line speed check using the link you supplied and it came back with 1516kbs down and 253kbs up.
I then ran a similar speed check using Telefonica's own speed checker and it came back with 956kbs down and 263kbps up...
Pretty much what you would expect I guess for a 1 or 3Mps service.
Any thoughts?

We are in a little village about 50Kms from Granada and the local switch centre (about 50 metres away) was upgraded about 9 months ago when Telefonica did away with the old 256kbs Ambito Rural ADSL system. our own installation is about two and a half years old...

fb

foxbat, are you a little bit techie ?? We could look at router for noise and line status. If you're 50m away from local switching then you would have a better speed. Is the landline phone clear when you phone or has it lot of noise?

Regards

Pieter...
Landline is clear of noise; no problems there at all.
Within the house we have approx 10 metres of phone cable between wall socket and a two way splitter; then 5 metres between splitter and router. Phone line is routed via a new microfilter. We have two wired outputs from the router each one is a standard 1 metre length to the computers and no-one piggybacking the WiFi.

fb

please uesd this web siote to chq you neet http://www.speedtest.net/

Jurdyr;
Using your link; 1.17Mbs down and 250kbs up to server 200 miles away...
fb

foxbat, sounds ok for what's line setup.. brand and model of router ?? Let's discard possible problems.

Regards

Pieter

Speedtest.net says 25.0 Mb d/l and 0.26 Mb u/l, at 300ml away server. More than double my real d/l!!!

From testdevelocidad.es it indicates 8 mb d/l and 263 kb u/l which is more correct for my 10 mb dsl line (That runs as fast as my 6 mb home dsl). I would advice to stick with testdevelocidad.es

Regards

Pieter;
Router is Telefonica manufacturer Amper model 00409...

fb

Pieter

Also known as AMPER XAVI 7868r ...

fb

> please uesd this web siote to chq you neet http://www.speedtest.net/
Thanks.

Speedtest.net

Vodafone dongle
Download 2.52 Mb/s
Upload 0.31 Mb/s
Ping 431

Telefonica wifi
Download 2.58 Mb/s
Upload .22 Mb/s
Ping 167

I was unable to login to my Youtube or Yahoo accounts while using Telefonica but no problem while using the Vodafone dongle.

>
Telefonica wifi
Download 2.58 Mb/s
Upload .22 Mb/s
Ping 167



Is that the 3mb package speed results Warren ?
So you're getting about 250kb/s down speed ?

DSB.

I think its 6mb package.
We got rid of the Canguru firewall and anti-virus and eveything is so much better now.

> I think its 6mb package.
We got rid of the Canguru firewall and anti-virus and eveything is so much better now.


Thanks for the reply !

I know people with a 6mb line that are pulling 500-900kb/s though.
Your speed results seem like it is a 3mb line.

I always like using the link below. It's for an HP printer driver,40mb file. The site allows you to pull as much as you can.
IE: 1mb you should see 86+KB/s, 2mb 180KB/s +, 6mb 500KB/s +++

Try it out and let us know the results.

I really prefer to use this form of line test as it fully loads your line, as oppose to a bit test for a quick particular time.
We have all done the online tests, and then seconds later do it again only to get a real different set of numbers.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=445194&prodNameId=445195&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ly-34177-2

Thanks,
DSB.

> [quote author="Pieter Vos" date="1247089022"]foxbat, sounds ok for what's line setup.. brand and model of router ?? Let's discard possible problems.

Regards

Pieter


I too agree with you as this Ok, as Foxbat really sounds better for line setup

Thanks!![/quote]

If the person is doing a ping test at 2.5mb for a "6 meg line" then either he's suffering from some other issue - or he is paying for a "6 meg" line and actually getting "3 meg" results.

I much prefer doing a download test like the above link I gave as this really shows a load on the line - ping tests I cant stand.
Click refresh two or three times and you'll see. I DO understand that lines themselves fluxuate, which is why a download test is a better bench test.

Like I was saying, I know people with a 6meg line that pull on the above link anywhere from 5/600kb/s up to 900kb/s in Spain.
Now that is more like it !!!

2.5meg ping for a 6meg is not right one little bit.

DSB.

Hi,

One of the reasons I normally ask for the router info is because there you can see the real connection/negotiation speed and other issues like line noise which also are important for the connection.


Regards

And I thought Telefonica Broadband was slow...

See news link from MSN News;

http://news.uk.msn.com/odd-news/article.aspx?cp-documentid=149628867&ocid=today

Mind you they are talking about data rate transfer for 4Gbs

fb

Good one!

(in this cases if you need to upload lots of mb then look better at simetrical connections,as normal DSL provide 320 kb upload, and it would take ages to upload 4 gb!!)

It pays to get someone who speaks Spanish to liaise with telefonica for you. we had a really sluggish ADSL set up. The next day after getting a friend to call them we had the guy come round and he rewired us in the street and indoors, provided a new box and set us up with 3 megs....which ois what we had been pating for and only getting a fraction of that. He came 4 times till he was satidfied that it was all OK, and we are pleased with the result.
Telefonica have good and bad reports, but they are mainly in control over here!

Someone that speaks the country's native language is always a big plus. Imagine the same situation someone who goes to your country and doesn't speak it's language, he will get the same limits you`re finding here.

regards

This wont speed up your connection but do check it out www.talkmorepayless.com - I have posted before on varios areas of spainexpat.com but if you wish to make and receive FREE calls to the UK you need to be using this system. You just need Broadband which you have.

Does that apply to Spain as well as the UK???

don't mix apples with pears, one thing is broadband and other a voip service.

voip can be contracted almost anywhere where you have broadband, and prices depend normally about the pack you contract. (Some include flat rate to local phones of different country, almost cheap calls to mobile, and most include free calls to other customers of the same company). A good tip before buying/renting, check your destinations, sometimes what you save on calls to local phones you will expend it with calls to mobile.

On the site it shws you which package you need for free calsl to spain and UK. For free calls to both countries which alsso include 13 other countries click here http://www.talkmorepayless.com/Call-Plans.html
Call plans
Our most popular calling plan is V-Plan 2, which offers unlimited landline calls to 15 countries including the UK for only ?7.99 a month.
V-Plan 2 ?7.99 per month unlimited calls to mobiles in two countries; US and Canada
FREE Calls to Spain and UK Landlines and 13 other countires - Germany, Sweden, France, Holland etc

We include as standard: voicemail, call waiting, caller display, call diversion, three-way calling, 1471, ring back, international call barring, unlimited? Vonage-to-Vonage calls, and much more.

Equipment including delivery: ?18.99

All Plans include 20 additional features free More info
Once you've signed up, you can customize your Vonage account with a range of great additional features.

manage your account online -30-day money-back guarantee -no hidden extras -no fuss
Other Plans:
If you are interested in making free calls to other countries not listed in Vplan 2 then contact us to discuss the other plans that we have avaliable. Note other plans do not currently have free activation and have a higher monthly charge.

Thanks John

> [quote author="Warren P" date="1246628329"]
Telefonica instal a phone line and broadband with wifi for us (about 40 euros a month).



What SPEED do you have ? 3mb ?
And it is SLOW ???

:(

DSB.[/quote]

I use this: https://www.testdevelocidadadsl.es/ (https://www.testdevelocidadadsl.es/)

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