Learn from my mistake

Sep 14, 2009 · ROB1305 · 4 replies · 2534 views

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Has anyone been short changed by the Caja Murcia ?hole in the wall? machines and successfully been credited back the money?

With the benefit of hindsight I should have checked the amount immediately and taken a receipt ? I did neither, after many years of problem free cash withdrawals I had become complacent.

But I won?t be making that mistake again.

Sep 17, 2009 · ROB1305

I am delighted to report that the Caja Murcia bank, following my putting the events in writing to them at their request, have agreed to credit me with the 'lost' 50?.

So all is well that ends well - and well done Caja Murcia, good customer service.

Needless to say that I shall be checking the cash dispensed and printing a receipt every time from now on.

Sep 22, 2009 · mike48t

Hi Rob, I am with Caja Murcia, and had a similar problem about a year ago, but they put the cash up next day after they checked the machine balance I guess,

am also a little frustrated with Caja Murcia at the moment as I find their charging structure on biz account quite high, in constant battles with them over commisions , charges, fees etc, and when you challenge fees they always seem to waive them bizarre!, Generally though I think they are very expensive, but i guess no worse than other banks, UNLESS some one can advise me of a better deal

thanks
Mike

Sep 22, 2009 · ROB1305

Hi Mike,

Yes we had a business account with them also - did not think the charges were too bad as I think they also have to some work for the Spanish tax people etc. Banking expenses should be tax deductable.

Try and negotiate with them and make them explain their charges but banks here in general do charge more than the UK in my experience - although the personal account market is becoming more competitive with banks offering zero charges if you make a regular monthly deposit (ie salary, pension etc)

The CM have a very good online system which we use a lot and is free.