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Telefonica customer service in english ??

May 28, 2010 · thompson · 5 replies · 5901 views
Read-only legacy forum thread. Sign-in, registration, and replies are retired.
ive been given 2 different tel numbers to call from my UK cell phone to set up the phoneline in my new flat, these are 1004 and 11822

i was told if i call from my uk cell i would be put through to an english speaking custimer service person, but when i call nothing happens, "number not recognised"

does anyone know the correct number i should be using ?

andrew
May 29, 2010 · satandpcguy
You can only dial 1004 on a telefonica landline....(or movistar mobile)
and the other is directory enquiries (i think).

I have not been able to find a "prpoer" phone number for telefonica on my bill - but maybe somewhere on movistar.es (their new name in Spain) you can contact them....



(EDIT: wonder if putting in 0034 1004 would call telefonica?)
May 29, 2010 · algrif
As an aside, the 11822 number is their pricey directory enquiries number. If you want "cheap" directory enquiries, try using 11818
Jul 30, 2010 · SpainExpat member
try get a spanish mate to phone up, there english phone service is terrible...
Jul 30, 2010 · jurdyr
that dont care about any one here ..... and dsl is not the ture speed you get ,,, having problem with youtube down loading in last few days ... any one eles

jurdy