Telefonica - Helpdesk through Direct-Telecom

Apr 17, 2007 · sensara · 5 replies · 4443 views

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Does anyone have any experience with Direct-Telecom, a company who can help you in English. Their lines are from Telefonica, but no hassle with spanish helpdesk as they say.
http://www.direct-telecom.es/default.asp

We hope to move to Spain before the end of this year, and are looking for a DSL connection. So any suggestions are very welcome :-)

Apr 27, 2007 · ramblaed

Don?t know how they are with DSL as we are not able to use that service where we live but a couple of friends are very happy with their service regarding telephone calls.

Apr 29, 2007 · sensara

Thanks for the info Ramblaed.

I hope there will be some people outthere who have experience with the ADSL + router from Direct-Telecom. The router they offer is the best you can get and now they are also offering speeds up to 3mb which would be great , especially if you want to use voip for telephone calls.

May 7, 2007 · Gemini

I was connected to Direct Telecom 1Meg ADSL service for 1 Year and it was excellent.The Fritzbox Wi-Fi router with built in VOIP worked very well and came pre-configured.There is also extremely helpful customer services and technical support in English.I foolishly decided to connect to Ya.Com due to a very attractive sign up offer.A big mistake, I am still waiting to be connected 2 months after first applying.

May 7, 2007 · sensara

Hi Gemini,

Thank you so much for your reply , this information is very helpful. We are interested in the 3Mb ADSL service and a good friend of ours already adviced us to buy a Fritz! router, so this looks like an excellent offer: ADSL + Fritz! router.

Can't you cancel your Ya.com service, since they haven't connected you yet? and go back to Direct-Telecom?

I hope it will all be solved real soon.