Amazon Free Delivery to Spain!

I don't think that they ship some items internationally including PCs and Laptops.

http://www.amazon.co.uk/gp/help/customer/display.html/ref=footer_shiprates/280-2549107-9373802?ie=UTF8&nodeId=492868

I once tried to buy a GPS from amazon in the USA but they would not ship it to Spain - found another American supplier who shipped it no problem.

They are funny people to deal with at times.

I also use http://www.play.com/ their prices inc P&P but you must pay in Euros if you want it shipped to Spain.

Thank you for your input. I confirm that I tried to purchase an external hard drive (very small) and a compact camera. I have read and re read all the information regarding free delivery to Spain many times, and as yet, I still have not received an answer from Amazon as to why my items had delivery costs and more importantly what items are delivered here free under their latest offer "Free Delivery to Spain". If I get an answer I will post again.

Michael.

Update!

Having sent various e-mails to Amazon without too much success I was able to find the tel n?. for their customer service dept in Manilla. Fortunately it is a UK number and with a deal I have with Skype I was able to chat away and discuss the problem for over an hour. The supervisor in Manilla agreed that there was a problem with ordering from Spain and promised to pass on details of our conversation to the UK.

Surprise, surprise. This afternoon I received a call from one of Amazons senior trouble shooters in the UK who explained that the ordering program that relates to Europe had a glitch. He has assured me that the situation will be rectified ASAP and apologized for any inconvenience. What this means is that hopefully, very soon items sold by Amazon.co.uk with Super Saver Free delivery in the UK will now be delivered to Spain free of charge.

Happy shopping,

Michael.

Thanks for this post DKO... I didn't know they were offering free shipping on anything!
I am a regular Amazon shopper, but have it delivered to a UK add and collect it when I am there on vactation.

Great to know that one may be able to get it here without the extra charge of postage!
(Just hoping tho they deliver to an apartado as usually it has to be to a house add and that is a real pain as we are
in the campo etc, etc).

Happy days!

Susanspain. No problem. I also live in the campo and they always deliver to my apartado postal. Just make sure in the future that if the item is sold by Amazon.co.uk with Super Saver Free Delivery in the UK you get the same for delivery here.

Michael.

I have received many e-mails from Amazon and a weekly telephone call keeping me up to date on the situation. They have now agreed that the problem selecting Free delivery to Spain has been that the system rejected Apartado Postal addresses. I have been assured that within a very short time this will be resolved and they will ship to AP's on selected items. Selected items relates to Free Super Saver delivery.

Michael.

Thanks again DKO. I only have an Apartado as a reliable address! So let's hope its sorted soon.

It would be good if someone can make a post when they have managed to get free delivery to spain. I use amazon all the time but am put off buying some things when I want a "cheap item" that will then cost me as much in postage.

Let's start a Facebook campaign :) *No, I am not volunteering! lol!

In the run up to Christmas I ordered several times with Amazon UK and got the advertised free delivery to Spain both to my apartado and to my home address. No problems, very quick. (the order was actually despatched from Amazon Germany but I ordered via Amazon UK).

Just to confirm that I have received a notification from Amazon confirming that Super Saver Free delivery to Spain is now up and running. During the time I have been sorting this problem out with Amazon I have made many contacts, so if you have a problem please let me know and I will pass it on to the correct person to resolve. Please make sure you read the qualifications for free delivery to Spain and other European countries before ordering.

Michael.

Just to update all...
I have just placed my first order (postage free) to be delivered to my apartado here.
They seem to have overcome the adding the postage bit, and all seems to have gone OK with my order.
(Just need to wait now and see how long everything takes ;)
I have ordered 5 different items, all of which seem to be coming from different places under the 'Fulfilled by
Amazon' 'Qualifies for Super Saver Delivery'. But as I qualified for the Super Saver Deliver, there is no postage added.

The only issue I have so far - but it is soemthing that I guess I half expected -
As the order was originated via Amazon UK, they will only supply a three pin (UK) plug on the electical item.
(It is a small power pack for my laptop, and that part can easily be removed - it is one of those figure of 8 power cables
that we often use here - but with the 2 pin plug).
Customer Services did reply to my email, but expalined that even though the item was coming from Germany (as i had pionted out), it was being shipped as a UK order.

Perhaps I should get onto DKO's contact and put it to him that it would be good customer service to offer a choice - especially as they seem to want the European business.

Just to update all of my experience with first order -
All seemed to go Ok for Super Saver and I was not charged for postage.

Nothing was said on placing order about non-delivery by some carriers to an Apartado, and no specific mention of 'Special Instructions for carrier'.

The packet arrived at the carrier (not sent via National Postal system and therefore not delivered to my Apartado) on 27th May.
They tried to deliver it next day, but put on tracking info, 'Address not known' - basically, as their policy is that it requires a signature they will never deliver to an apartado.
They had no number to contact me on and it was only when I asked a friend who orders from Amazon regularly, she told me which carrier, and that even though she has a house in the village, they never bother to deliver and she gets a phone call telling her to come and collect it from their offices in Fuengirola - (no parking!)

So I took it upon myself to call into the office and lo! there was my parcle that had been sat there for a week (and just about to be sent back as it had been 'undelivered').

I wrote to Amazon and this is what they said:


> After looking into your query, I would like to inform you that we use carriers which we have found to provide the best service for our different delivery options.

For UK customers, our orders are delivered primarily by Royal Mail and Citylink for Super Saver, First Class and Express Deliveries. We also use HDNL and UPS, typically for large or high value items.

For international deliveries, parcels are transferred to your local mail system. Express delivery is via DHL and UPS.

Unfortunately it is not possible to select a specific carrier while placing an order as you have requested because our ordering system automatically assigns a carrier to your order when it is ready to dispatch.

Currently, we do not have the ability to assign certain carriers to a specific customer or address but will continue working with all of our carriers to drive improvements for our customers.

We take full responsibility for the delivery of our goods from start to finish and take complaints of this nature very seriously.

We replace any items lost or damaged during delivery at a cost to ourselves and monitor our carriers very closely.

We realise this incident reflects negatively upon Amazon.co.uk and the feedback that you have provided will be used in reviewing the service provided by MRW.

I am very sorry that we were not able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future.



I don't mind too much having to go collect it IF I GET A PHONE CALL TO TELL ME IT IS THERE -but I am sure Amazon will not be too pleased that this particular carrier told me to my face they 'Don't deliver to the campo'.
MRW....

I would prefer it being del to the post office where I can go any time at my convenience, but I guess for 'Free delivery' and good value goods being sent to Spain we have to put up with a few 'local curiosites'!

;)

I'm in Lanzarote, and frequently use Amazon free delivery. Delivery, via Correos is usually about 6 days, (about the same as letter post from UK) and as Amazon are part of the VAT refund scheme and Lanzarote is outside the EU for VAT, I claim the VAT back by e mail as soon as the item arrives. It's in mmy bank in a matter of hours.

M&S, on the other hand chanrge to deliver here, and they refuse to give the VAT back.

>

I don't mind too much having to go collect it IF I GET A PHONE CALL TO TELL ME IT IS THERE -but I am sure Amazon will not be too pleased that this particular carrier told me to my face they 'Don't deliver to the campo'.
MRW....

I would prefer it being del to the post office where I can go any time at my convenience, but I guess for 'Free delivery' and good value goods being sent to Spain we have to put up with a few 'local curiosites'!

;)


Was quite amusing reading about your dealings with MRW. :)

I too live in the campo and we have an apartado de correos in our nearest town. All our mail goes to the apartado.

Normally, everything I've ordered from Amazon, or anywhere else online for that matter, has gone to the apartado without any problems. That included items from Amazon that have featured in their "free delivery" offers.

I did once have an item that was from a third-party seller on Amazon, which they sent requiring a signature at this end. For some reason unbeknown to me, it ended up with MRW, rather than the oficina de correos. They said exactly the same thing regarding delivery to campo properties, but they did call me the same day they received the package and their office actually wasn't far from the oficina de correos in our local town. So, I nipped into town an picked up my parcel.

Haven't had any issues since, as everything else has gone to my apartado. That one occasion I dealt with MRW, they were helpful enough, even if they wouldn't deliver to my house. That's why we have the apartado though, as Correos won't deliver out here either.

By far the most frustrating experience I've had with any online purchasing though, was with PayPal. Having had an account with them for around ten years, without any issues ever, last year they became a pain in the backside and I no longer use them.

Basically, after having no issues with my postal address being an apartado for some three years, whilst trying to make an online payment, I found my account had been frozen. I contacted them and they told me that they couldn't accept a PO Box as a valid address, even though that's what it had been for three years! They would only accept my "actual" house address, which I explained to them I couldn't use as a postal address, thus why I have the PO Box/apartado. They simply wouldn't budge, even though they had every scrap of identification proof, ten years of perfect transactions, three of which were with my apartado address as the registered address... but they wouldn't budge and couldn't be more unhelpful if they tried.

The short and tall of it is, I now no longer use PayPal for any transactions. I've a credit card from my bank, which I use only for online transactions and haven't had any issues since. So good is the system with the bank, that it shows any transactions I make, almost instantaneously via their online banking service I have access to.

Clarification re Free delivery to Spain...

a) only applies to items purchased from amazon.co.uk.

b) only applies to items which are dispatched directly from amazon; if goods are dispatched from one of their suppliers carriage charges will apply.

c) only applies to orders over ?25 and all components of the order must be dispatched directly from amazon.

Regarding MRW... our village shares its postcode with another village ten kms away which acts as the administation centre, but our postal address, includes both our village name and the admin centre villages name.

MRW when trying to deliver a package to us, which entails driving through our village, tried to deliver it to a non existent address in the Admin centre village. Having failed miserably, the driver then had to return to the Loja office and, in doing so again drove through our village... He marked the package as being undeliverable. In the meantime, I had phoned the Loja office and they said."Ah...OK... we have the package here". I said I would collect it from them.
So I drove over to Loja to colllect it from the office. When I got there, the person on the desk searched high and low for it and then did a search on his computer tracking system... "Ah Yes" he said, "we've sent it over to the Santa Fe office" My "porque?" was met with a shrug and a "no lo se" I asked him to phone the Santa Fe office to confirm they actually had the package. They confirmed that yes they had it and would hold on to it so I could collect it from there. I arrived there about an hour later and finally collected it.

We have since deleted the admin centre village from our delivery address and touch wood, so far other deliveries from amazon and others via MRW have always arrived safely.

fb

I must have been asleep!
It appears there is now an Amazon Spain! And one can order directly from them!
Was hoping this meant less hassle with deliveries, but see now that it is only a young outfit and has to grow.
Whist some items can be shipped directly by them (free!) in 3-5 working days, many items I looked at are
'fulfiled by other EU country' and the delivery time can be as much as 1 to 2 MONTHS!
(I have just ordered a new computer monitor from Amazon UK and then saw the logo for Amazon Spain after I had
done it. It just happens that the monitor I ordered IS available for local shipping, but many of the others were the
much longer waiting time. I am expecting my order from the UK in just under 10 days.... Let's see if they get it
right this time - have opted for my work address which is Mon - Fri. Although I had to write to Amazon to ask them to
print on the label the opening times/contact phone no's as it did not give me the option to do so myself (again)...
They were clever and added it into the address fields (although these are limited in space so you might not get all
you wanted to say in there ;)

Said monitor was approx 4GBP more expensive to buy direct here, but allowing for exchange rate and all that, maybe I will give
Amazon ES a go next time!

Anyone who has ordered with them, let us know! (I.e Will they accept my usual UK Visa card etc... sure they would, but then not sure about exchange rates etc ;)

:) Happy shopping all!

Susan Hi...

Amazon es only started on the 15th Sept so thats the reason you probably missed it.
Cant see any reason why they shouldnt accept an English Visa, I have no problems ordering from amazon.co.uk with a Spanish card so it should work in reverse.

One thing I do find annoying about Amazon uk's much vaunted free delivery to Spain is the gotchas that they apply... Clarification re Free delivery to Spain?

a) only applies to items purchased from amazon.co.uk.

b) only applies to items which are dispatched directly from amazon; if goods are dispatched from one of their suppliers carriage charges will apply.

c) only applies to orders over ?25 and all components of the order must be dispatched directly from amazon.

Just for future reference for people wishing to purchase computer equipment, especially with an English Language version of the OS, one could check out

http://www.novatech.co.uk/.

I have no connection with this company other than having dealt with them in the past, but I know from experience they are very good. (And Susan they are based in our neck of the woods in the UK!)

They do make a delivery charge to Spain of ?25 for packages up to 31,6Kgms, their estimated delivery time to Spain is 48hrs.

fb

Hi FB,
Good to hear there is now an option, but I was disappointed I couldn't get the delivery instructions on the label (although customer service have hopefully covered that one for me ;)
Just now remains to be seen if new computer monitor arrives in one piece and a European plug! (The reviews from UK customers said in the past it came as standard with this, but they were not happy, so Amazon have changed it to 3 pin one!) Oh well, at least it was a good deal (I think!)

I was just a bit unsure whether UK Amazon were still shipping here as it did not give much indication that they knew it was coming here. But I still got free delivery (as order was over 25GBP as you state/items being shipped by Amazon, although one item is supplied direct by their 3rd party etc).

Oh the joys of internet shopping! :)

PS - Re novatech in S of England. I have heard of them from my fathers PC guru, but have never had the opprotunity to visit their store ;) Must make an effort on next visit! :)

Have recently had to have more dealings with MRW (as I ordered more stuff ;)

Sadly things went wrong again. Even though I took the precaution of having it sent to my work address (and clearly said on the lable Mon - Fri 1000hrs - 1800hrs only.)They returned one item to the depot saying, 'wrong address', but I noticed that they had tried to deliver it at 0800hrs..
But they managed to deliver the other part of the order OK (on a different day.)

I had to telephone the Marbella depot and virtually harang them to deliver within the office hours and I was NOT GOING TO THEIR OFFICE TO COLLECT IT (as I had already been inconvenience at not having choice of del to my home or my PO Box)...
Amazingly it was del 10 mins later!

But still c**p service from a carrier who is a representative of Amazon. (But as I said to Amazon for the price MRW are probably charging, i.e they are the most economical choice down there, it is 'just' acceptable.) I don't think I would want it sent by DHL/other larger international carrier - as still no guarantee of good service/plus we might have to start paying for del.

I guess as long as MRW are involved, I will always have to 'work around them.'

Does anyone have experience of MRW Coin depot? (I may be moving to Alhaurin el Grande soon and that will be the nearest depot. But hoping they would at least try to deliver to the house first as we will be living in the town. But I know there is still no guarantee of this as MRW Fuengirola don't even try to deliver to my mate in Mijas Pueblo, and just call her to come and collect any deliveries!)

Argghhhh!